Shipping Policy

At iScooter, we value every single customer and customer satisfaction is always our top priority. We doing our best to expedite the process by getting your parcel to you as soon as possible. Your patience will be greatly appreciated. Thanks for your understanding.

Shipping Cost

Type	Product	Destination	Shipping Cost
EScooter (EBIKE:U1 U3)	I8	Netherlands, Italy, France, Spain, Austria, Belgium, Poland, Denmark, Czech Republic, Hungary, Ireland, Romania, Bulgaria, Slovakia, Croatia, Estonia, Lithuania, Slovenia	€5
		Portugal, Greece, Latvia, Luxembourg, Finland, Sweden, Switzerland	€15
		Norway	€30
	iX3、iX4、iX6 U1、U3	Netherlands, Italy, France, Spain, Austria, Belgium, Poland, Denmark, Czech Republic, Hungary, Ireland, Romania, Bulgaria, Slovakia, Croatia, Estonia, Lithuania, Slovenia	€10
		Portugal, Greece, Latvia, Luxembourg, Finland, Sweden	€20
		Switzerland	€40
		Norway	€90
EBIKE	U2、U4、M10	Netherlands, Italy, France, Spain, Austria, Belgium, Poland, Denmark, Czech Republic, Hungary, Ireland, Romania, Bulgaria, Slovakia, Croatia, Estonia, Lithuania, Slovenia	€30
		Portugal, Greece, Latvia, Luxembourg, Finland, Sweden	€40
		Norway, Switzerland	€90
	R6、M60	Netherlands, Italy, France, Spain, Austria, Belgium, Poland, Denmark, Czech Republic, Hungary, Ireland, Romania, Bulgaria, Slovakia, Croatia, Estonia, Lithuania, Slovenia	€50
		Portugal, Greece, Latvia, Luxembourg, Finland, Sweden	€60
		Norway, Switzerland	€90
	Ucity	Netherlands, Italy, France, Austria, Belgium, Poland, Denmark, Luxembourg	€20
		Czech Republic, Spain	€30
		Hungary, Ireland, Finland, Greece, Portugal, Romania, Bulgaria, Slovakia, Croatia, Estonia, Lithuania, Slovenia, Sweden, Romania	€40
		Norway, Switzerland, Latvia	€90
Walking Pad	JT31	Netherlands, Italy, France, Spain, Austria, Belgium, Poland, Denmark, Czech Republic, Hungary, Ireland, Romania, Bulgaria, Slovakia, Croatia, Estonia, Lithuania, Slovenia	€5
		Sweden, Switzerland, Portugal, Greece, Latvia, Luxembourg, Finland	€10
		Norway	€40
	JT51	Netherlands, Italy, France, Spain, Austria, Belgium, Poland, Denmark,Czech Republic, Hungary, Ireland, Romania, Bulgaria, Slovakia, Croatia, Estonia, Lithuania, Slovenia	€5
		Sweden, Portugal, Greece, Latvia, Luxembourg, Finland	€10
		Switzerland	€30
		Norway	€50
Accessories		Netherlands, Italy, France, Spain, Austria, Belgium, Poland, Denmark, Czech Republic, Hungary, Ireland, Romania, Bulgaria, Slovakia, Croatia, Estonia, Lithuania, Slovenia, Portugal, Greece, Latvia, Luxembourg, Finland	Free
Accessories		Norway, Sweden, Switzerland	€15

Note：Actual shipping fees shall be based on the dimensional weight of the selected products and the final delivery location. All applicable costs will be shown at checkout.

Orders to Norway and Switzerland
For deliveries to Norway and Switzerland (non-EU countries), additional customs duties and import taxes may apply. These charges are assessed by the local customs authority and are not included in the product price or shipping cost.
During customs clearance, our logistics partner will advance these fees on your behalf. You will be required to reimburse the logistics provider directly before final delivery.

Shipping Area & Transit Time

Country	Estimated Delivery Time
Germany, Austria, Netherlands	1-3 working days
Belgium, Italy, Denmark, France, Spain, Poland, Portugal, Hungary, Czech Republic	3-5 working days
Sweden, Switzerland, Norway, Bulgaria, Croatia, Luxembourg, Latvia, Romania, Greece, Ireland, Slovakia, Slovenia, Estonia, Lithuania	5-7 working days
Finland, Greece	7-10 working days

Note：Total Delivery Time = Processing Time（0-2 working days） + Shipping Time (depending on location)

Where is the shipping warehouse ?

We plan to ship to over 100 countries worldwide.

For electric scooter, electric bike and walking pad, we ship from our warehouse in Germany, France, Poland and UK.
Accessories order with our products may come in separate deliveries since it come from different warehouses, including helmet, seat or something else.
Depending on the destination and shipping method, shipping costs are shown at checkout. The default shipping company selected by iscooterglobal.eu is subject to change at any time without notice.

Shipment Tracking Updation

There are several methods to track your parcels, or feel free to contact us.
l 17Track
l FedEx
l DPD
l DHL

Shipping Insurance

We are responsible for the safe delivery of your parcel only during transit. Once your package has been delivered and received, our shipping insurance will no longer be valid. Please note that shipping insurance covers the parcel while it is in transit and does not extend once delivery is completed.

Additionally, shipping fees are non-refundable, even in the case of returns or cancellations.

Change of Delivery Address

Procedure

If you need to change your delivery address, please follow the steps below:

Contact us within 24 hours after placing your order.
Place a new order with the correct shipping address.
We will cancel the incorrect order and initiate a refund accordingly.

Address Change Fee

5% of the order value
(This includes cancellation fees, payment platform transaction fees, and manual handling costs.)

The fee will be automatically deducted from your refund upon cancellation.

Contact us

Email: support@iscooterglobal.eu

Tel: +44 1888785356 (UK) +49 8000003728 (DE) +33 159132562(FR)

Signed for deliveries

All electric scooter orders are sent via a courier of our choice, and we may change the couriers we use without notice, although the level of service will always be equivalent. All electric scooter deliveries will need to be signed for, whether by yourself, household member or a neighbour.

Failed deliveries

If you are away from the delivery address and a neighbour cannot sign for your delivery, then our chosen courier will contact you or leave a card with details of how to arrange a redelivery, or collection from the local depot.

The item will be returned to iScooter if the courier unsuccessfully attempts to deliver the order to you on three occasions.Returned items will be added back into our stock and your account credited with the order total. You will need to re-order your item to have it re-shipped.

Incorrect delivery details

iScooter cannot be held responsible if a customer inputs any incorrect address details on their order, which causes the item to be delivered incorrectly. The customer assumes full responsibility for all delivery details supplied at point of order.

If you think that you have entered incorrect delivery details after placing an order, please contact our customer service team as quickly as possible with your order number so that we can help to rectify the issue.

Logistics tracking

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items on the carrier's official website.

About taxes

Tax is charged by Customs offices in the destination country based on their rules and policies. customer is responsible for finding out the situation in their country. Shipments from all of our warehouses are delivery duty unpaid. Therefore, If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges, and handling fees should they refuse to accept a parcel due to import duties or taxes.