FAQ

At iScooter Electric we are passionate about providing dedicated customer support, so you get total peace of mind with every electric scooter.

1. Do you provide a monthly payment plan?
Not yet, but we are now trying to do so.

2.How long does it take to deliver?
iScooter offers cost-effective delivery via DHL/GLS/DPD with free door-to-door service. Orders are processed and shipped within 0-1 day on weekdays, with delivered in 3-6 working days, so customers will receive your packages within 3-7 days after ordering.

3.Cancelling Your Order
If you would like to cancel your order, please contact us immediately via our email address: support@iscooterglobal.eu. Please include your order number when contacting us.

4. What is the warranty with this product?
If your item is found to be faulty within 12-month, you have a 12-month manufacturer warranty from the date of purchase.

5. What is your return policy?
If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 30 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return.

Warehouse Address:
Company Name: Prozent Express- XC5-Halle M
Street: Alfred-Dengler-Straße 21
Postal code: 16225
City: Eberswalde
Country: Germany

Customer Service Email: support@iscooterglobal.eu.