iScooter can provide a 12-month warranty against original defects in material and workmanship from the date of purchase. This covers the cost of labor and parts required to maintain your scooter in proper working order for the 12-month warranty period. Please retain your proof of purchase for reference when making inquiries on this warranty. Consumable items and any accessories purchased separately are not included as part of your warranty.  These are outlined below for your clarification.

The warranty covers use during light rain and riding through puddles on the ground, but not soaking in water or exposure to strong rain for prolonged periods. Use in these conditions will invalidate the warranty.

We provide a 12-month warranty for most components subject to wear, but there are some consumables that only have a 6-month warranty.

Consumables components - 6 months

  • Battery
  • Battery charger
  • Display assembly
  • Tires and motor assembly
  • Controller assembly
  • Brake kit assembly
  • Accelerator assembly
  • Horn assembly

Components subject to wear - 12 months

  • Deck
  • Fork and front collar assembly
  • Rear fork assembly
  • Rod (drum cabin)
  • Handlebar
  • Folding pedal
  • Spring cable
  • Loading port
  • Bottom cover (metal)
  • Handlebar grips
  • Handlebar ends
  • The fog lights
  • Front mudguard
  • Rear mudguard
  • Brake light
  • Decorative stripes at the front
  • Decorative stripes on the back
  • Deck tape
  • Bottom LED strip
  • Front fork cover
  • Foldable pedal cover
  • Bottom cover (plastic)
  • Reflective stickers
  • Fixing covers
  • Loading door cover

Notice: Please use the scooter in the correct way.
The warranty is invalid if the failure occurs in abnormal use.
If the below wear and tear parts are damaged and exceed warranty, please buy corresponding accessories to replace them on our website.

Non-Warranty Terms

1. Products purchased from an unauthorized retailer, or purchasing from a retailer that is distributing the product outside their authorized market;
2. Damage caused by improper packaging or mishandling during shipment for warranty service, used products, products that have been modified in any way;
3. Damage to the product from misuse and/or neglect, or from not adhering to the instructions in the owner’s manual;
4. Damage caused by overloading/excessive weight, attempting tricks, running into obstacles such as curbs, or walls, prolonged exposure to rain, and submersion in water;
5. Starting or stopping too quickly (over-accelerating /over-decelerating) exceeding the maximum speed of the product;
6. Climbing or descending hills too quickly;
7. Any electrical and/or material damage or breakage not stemming from a manufacturer defect;
8. Warranty repairs and fee-based repairs process.

Return/Repair/Exchange address:

Company Name: Prozent Express- XC5-Halle M
Street: Alfred-Dengler-Straße 21
Postal code: 16225
City: Eberswalde
Country: Germany

Before sending any item back, please contact us via: support@iscooterglobal.eu and you will be given instructions on how to return the item within 24 working hours.